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RETURNS & EXCHANGES

We accept returns on any unworn item, 14 business days after you received your order. If you want to return your item, please request a return authorization via email at returns@sleeh.com immediately so we can process the return asap. No items can be returned after 14 business days.

If you need to exchange your item for another color, size or completely different item, please email us at orders@sleeh.com, and someone will contact you in 24 to 48 hours to process the exchange. No items can be exchanged after 14 business days.

Sale items are non-refundable and are final sale.

REFUNDS & STORE CREDIT

When you return or exchange merchandise, you will only receive a refund if the condition of the goods are in new/un-worn condition and you have received an approved return authorization. If you do not have a return authorization, store credit will be issued. Store credit does not expire and you are able to use it towards any future purchase.

Sale items are non-refundable and are final sale.

GIFT CARDS

Our gift cards have no additional processing fees, don't expire and are non-refundable.
They are not redeemable for cash or transferable to other parties.
Lost, stolen or damaged cards replaced only with valid proof of purchase to extent of remaining card balance.
Not valid as a credit or debit card.
Minimum balance for gift cards is $10USD.

SHIPPING

Paid orders will be processed in 1-2 business days and usually shipped the same day it is processed. We ship all orders via UPS International Express Saver which takes approximately 3-7 business days, not including any possible customs hold. Our warehouse is located in Hong Kong, so depending on the distance, you may experience longer ship times the farther you are. Some of our products ship from Los Angeles, CA via UPS Ground or International Express Saver.

Hong Kong residents, in-person pick-ups are available and an appointment must be made in advance. Please email info@sleeh.com to arrange an order pick-up.

PAYMENT

We accept all major credit cards via PayPal. Bank transfers for Hong Kong residents are accepted as well. Please email us at info@sleeh.com for bank transfer information. Any purchase through bank transfer is non-refundable. Store credit will be issued for returns with bank transfer payments. 

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PERSONAL INFORMATION

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”).This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

COOKIES 

As you browse Sleeh.com, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Sleeh.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page http://www.adroll.com/about/privacy to opt out of AdRoll and their partners' targeted advertising.

SECURITY

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.

 

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